Warranty Claims & Process
We’re here to help if you experience a problem with a product purchased from LafoBikes.
Warranty coverage and procedures vary by manufacturer, so each claim is reviewed based on the product, brand, issue, and applicable manufacturer warranty.
HOW TO START A WARRANTY CLAIM
Please contact:
Include:
- your LafoBikes order number;
- the product name;
- a clear description of the issue;
- photos and/or video showing the problem when possible;
- the product serial number, if applicable.
Please do not return or ship a product before receiving instructions from LafoBikes.
WHAT HAPPENS NEXT
Our support team will review the information provided and determine the appropriate next step.
Depending on the product and manufacturer, the warranty process may involve:
- additional troubleshooting;
- additional photos or video;
- dealing directly with the manufacturer or distributor;
- returning the product for inspection;
- repair;
- replacement;
- or another solution approved under the applicable warranty.
The exact process and remedy depend on the manufacturer’s warranty terms and the circumstances of the claim.
SHIPPING COSTS
Do not ship a warranty product until LafoBikes or the applicable manufacturer has provided return instructions.
Responsibility for shipping costs varies depending on the manufacturer, warranty terms, location, and circumstances of the claim.
LafoBikes will confirm any applicable shipping instructions or costs before the product is returned.
WARRANTY COVERAGE
Warranty periods, exclusions, and remedies vary by manufacturer.
Warranty coverage generally applies to manufacturing defects and does not normally cover issues caused by misuse, crashes, improper installation, normal wear, modifications, lack of maintenance, or other conditions excluded by the manufacturer.
Final warranty eligibility is determined according to the applicable manufacturer warranty.
PRODUCTS PURCHASED ELSEWHERE
LafoBikes provides warranty assistance for products purchased from LafoBikes.
If your product was purchased from another retailer, please contact the original retailer or manufacturer for warranty support.
DAMAGED ITEMS RECEIVED
If your order arrives damaged, please contact support@lafobikes.com as soon as possible.
Include your order number and clear photos of:
- the product;
- the packaging;
- the shipping box;
- and any visible damage.
Do not discard the packaging until the issue has been reviewed.
CONTACT US
For warranty assistance:
