Return and Refund Policy
1. Returns and Exchanges
We want you to be satisfied with your purchase from LafoBikes.com.
If you would like to request a return or exchange, please contact our customer support team at support@lafobikes.com within 30 days from the date of purchase.
Please include your order number and the reason for your return or exchange request.
Do not ship a return before receiving return instructions from LafoBikes.
2. Eligibility
To be eligible for a standard return or exchange, the item must be:
- unused;
- in the same condition in which it was received;
- in its original packaging;
- complete with all original parts, accessories, manuals, and packaging materials.
We may request photos of the item and packaging before authorizing the return.
Items returned in a condition different from what was approved may be refused or subject to additional charges.
3. Final Clearance
FINAL CLEARANCE — FINAL SALE
Products clearly identified as “Final Clearance” or “Final Sale” on the product page are final sale and cannot be returned or exchanged.
Other discounted or promotional items remain subject to the standard return policy unless otherwise stated on the product page.
4. Initiating a Return or Exchange
Before returning any item, please contact support@lafobikes.com.
We will review your request and provide the appropriate return instructions if the return is approved.
Customers should not send products back without authorization or instructions from LafoBikes.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is the result of an error made by LafoBikes.
Original shipping charges are non-refundable.
LafoBikes does not provide prepaid return labels unless specifically authorized.
6. Customs, Duties, Taxes, and Brokerage Fees on Returns
Customers are responsible for following the return shipping instructions provided by LafoBikes.
Any customs duties, taxes, brokerage fees, import charges, or other costs incurred as a result of the return may be deducted from the refund.
This is especially important for international returns.
7. Refund Processing
Once the returned item has been received, it will be inspected.
If the return is approved after inspection, the refund will be issued to the original method of payment.
Please allow up to 5 business days after approval for LafoBikes to process the refund.
Your bank or payment provider may require additional time before the funds appear in your account.
Providing the return tracking number helps us monitor the shipment, but refunds are processed only after the returned item has been received, inspected, and approved.
8. Exchanges
If you would like to exchange an item, please indicate the replacement product or variant when contacting us.
Exchanges are subject to product availability.
The replacement item will normally be shipped after the returned item has been received and inspected.
Additional charges or refunds may apply if there is a price difference between the original and replacement items.
9. Restocking Fee
LafoBikes reserves the right to charge a restocking fee of up to 15% in exceptional situations where a returned item does not match the condition or circumstances that were approved before the return was shipped.
Any applicable restocking fee will be determined after inspection of the returned item.
A restocking fee is not automatically applied to every return.
10. Damaged or Defective Items
If you receive an item that appears damaged or defective, please contact support@lafobikes.com before returning it.
Provide your order number, a description of the issue, and photos or video when requested.
Damaged or defective products may be handled through a manufacturer or supplier warranty process depending on the product and circumstances.
Do not return a defective product before receiving instructions from LafoBikes.
11. Returned Shipments Due to Address or Delivery Issues
If an order is returned to LafoBikes by the carrier because of:
- an incorrect address;
- an incomplete address;
- an undeliverable address;
- failure to accept or collect the shipment;
- or another reason not caused by LafoBikes;
the original shipping charges are non-refundable.
If the customer would like the order to be shipped again, additional shipping charges may apply and must be paid before reshipment.
12. Refused Shipments
If a shipment is refused by the customer and returned to LafoBikes, any original shipping costs, return shipping charges, customs duties, taxes, brokerage fees, or other costs incurred may be deducted from the refund.
13. Contact Us
If you have any questions regarding a return, exchange, or refund, please contact:
