Terms & FAQ
Welcome to LafoBikes.
Below are answers to a few common questions about shopping with us.
HOW QUICKLY ARE ORDERS PROCESSED?
Most orders are processed within 24 to 48 business hours, Monday through Friday.
During weekends, holidays, or unusually busy periods, additional processing time may be required.
WHEN WILL I RECEIVE MY TRACKING NUMBER?
Tracking information is normally sent by email once your order has been prepared for shipment.
Please allow up to 24–48 hours for the carrier’s tracking system to begin updating.
CAN I CHANGE OR CANCEL MY ORDER?
If you need to make a change, please contact us as quickly as possible at:
We will do our best to help before the order enters fulfillment.
DO YOU OFFER LOCAL PICKUP?
Yes.
Local pickup is available for eligible online orders at our warehouse in Boisbriand, Quebec.
Orders must be placed through LafoBikes.com first.
Please wait until you receive confirmation that your order is ready before arriving for pickup.
CAN YOU HELP WITH PRODUCT COMPATIBILITY?
Yes.
If you are unsure whether a component is compatible with your bicycle or existing setup, contact us before ordering:
Please include as much information as possible about your current setup so we can assist you accurately.
DO YOU OFFER SPECIAL ORDERS?
Some products may be available by special order depending on the brand and supplier.
Availability and lead times vary.
Contact us at support@lafobikes.com for details.
WHERE CAN I FIND YOUR POLICIES?
For complete information, please refer to our:
- Shipping Policy
- U.S. Shipping, Duties & Import Fees
- Return and Refund Policy
- Warranty Claims & Process
- Privacy Policy
- Terms of Service
CONTACT
Customer support:
support@lafobikes.com
General information:
info@lafobikes.com
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